Safety &Security

Your safety is our top priority. We've built multiple layers of protection to ensure secure and trustworthy experiences for all our users.

How We Keep You Safe

Our comprehensive safety measures protect both hosts and guests throughout the entire rental experience.

All users go through our verification process including ID checks and phone verification.

Payments are processed securely and held until 24 hours after check-in for your protection.

Our team personally visits and verifies every property before it goes live on our platform.

Emergency support line available around the clock for any safety concerns or issues.

For Guests

Follow these guidelines to ensure a safe and enjoyable stay at any property.

Read reviews from previous guests and check the host's verification status before booking.

Keep all communication within Smass Hub for better security and support tracking.

If something doesn't feel right, contact our support team immediately.

Follow the property rules and treat the space with care and respect.

For Hosts

Best practices to keep your property safe while providing great guest experiences.

Review guest profiles and past reviews before accepting booking requests.

Consider meeting guests during check-in to establish a personal connection.

Use smart locks, remove valuables, and ensure your property is secure.

Provide detailed house rules and property information to avoid misunderstandings.

If you're experiencing a safety emergency or immediate threat, contact local emergency services first, then reach out to our emergency support line.

999 or 191

Police, Fire, Medical Emergency

+233 999 000 111

24/7 Emergency Support